VI
Digital Banking
Hà Nội
Full Time
28/08/2022
1
- Create, extend, enhance customer flows, mind map and customer journeys in consideration of product development needs
- Analyze conversion funnel and provide a report, prepare an action plan for enchantments with UI, marketing and product team
- Lead designers for creation UI, modification UX customer flow
- Drawing up portraits of users and scenarios of their behavior/usage experience of the interface
- Preparation of description of digital banking features and application requirements
- Gather and evaluate user requirements in collaboration with team members as well as internal and external key stakeholders
- Consult directly with clients and partners
- Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes
- Research interaction design, visualization approaches and relevant technology trends
- Have more than 3 years of experience developing and designing customer journey and user-flows for digital products and services
- Have a proven track record of conducting qualitative customer experience research, handling the feedback received, and improving customer experience
- English proficiency at the intermediate level highly recommended
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